Business Phone Systems SV8100 > FAQ

All systems supplied are installed by trained technicians who will customise the system to your requirements.

As an approved Telstra Premium Dealer we are able to carry out all liaison with Telstra on your behalf to ensure any new servicesyou require are connected as required.

We are also able to offer flexible finance packages to Rent or Lease your NEC Xen System.

Select a Question:


• How can I change the time on my NEC XEN system?
• How do I program my Speed Dial keys on my NEC handset?
• How do I turn the microphone on/off on my NEC handset?
• How can I change my Voice Mail greeting?
• How can I forward calls to my home/mobile using my NEC handset?
• How do I know if the music on hold is working on my NEC XEN system?
• How can I control the ringing volume on my NEC handset?
• How do I reset all my current settings on my NEC handset?

How do I change the time on my NEC XEN system?

• Can only be done from the main reception phones (normally extensions 10 or 11)
• Press: FEATURE then 9 then #
• Adjust the appropriate time
• Press: FEATURE to confirm the new set time

How do I program my Speed Dial keys on my NEC handset?

• Press: FEATURE then REDIAL and then the speed dial key to be programmed
• Press: 0 then 0 again
• Press: The telephone number to be stored
• Press: FEATURE to complete the new speed dial

How do I turn the microphone on/off on my NEC handset?

• Press: FEATURE 1
• You will notice the red "MIC" light disappear which means the microphone is off. This means you will not be heard when using speaker.
• Press: FEATURE 1 to activate the microphone again

How do I change my Voice Mail greeting?

• Dial into your Voice Mail as Normal
• Wait to hear the set up options
• Follow prompts to change your current greeting

How do I forward calls to my home/mobile using my NEC handset?

• Press: SPEAKER then 43 then 0
• Press: Telephone number to divert to
• Press: SPEAKER to complete the call forward

How do I know if the music on hold is working on my NEC XEN system?

• Press: FEATURE then 26
• You should then hear your music on hold facility. If you hear nothing, please call or email us

How do I control the ringing volume on my NEC handset?

• Press: SPEAKER
• Press: 60 then 1
• Hold: or adjust the ringing volume
• Note: Press or during conversation to adjust handset / speaker volume

How do I reset all my current settings on my NEC handset?

• Press: FEATURE then 99 then FEATURE
• This will cancel Call Forward All Calls, Do Not Disturb and Callback Request settings

If you have any further queries, Email us!